Frequently Asked Questions

Everything you need to know about your Good Smile US order.

How long does shipping take within the United States?

Standard shipping typically takes 3 to 7 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

What is your return policy for apparel and accessories?

We accept returns on unworn and unwashed items with original tags within 30 days of delivery. Please note that certain limited-edition collaborations may be final sale.

Are the products sold on Good Smile US authentic?

Yes, we are the official North American hub for Good Smile Company. Every item in our store is 100% authentic and officially licensed.

Do you offer international shipping outside of North America?

Good Smile US primarily serves the United States and Canada. For shipping to other regions, please visit our Global Online Shop.

Can I cancel or modify my pre-order?

Pre-orders can be cancelled through your account dashboard as long as the status is not 'Processing.' Once an order enters the fulfillment stage, we are unable to make changes.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Amazon Pay.